We strive to provide our customers with the most professional and user-friendly software along with the best technology and support services. We offer free trial versions for all DumpMedia software to help you make the right decision. Therefore, all customers can download the free demo version from our website and fully evaluate the program before placing an order.
If you have purchased a product from DumpMedia and are not fully satisfied with it, you can read our refund policies in full to see if you are qualified to apply for a refund within 30 days.
Free Trial Before You Purchase
To help ensure that our products are just what you are looking for, DumpMedia provides free trial versions of all products for downloading directly from our website. We strongly recommend that all customers download, install and try the free trial version of any DumpMedia software to fully evaluate the software. This helps avoid dissatisfaction after the purchase.
Up to 30 Days Money Back
- One Month License : 7 Days
- One Year License : 15 Days
- Lifetime License : 30 Days
If your purchase is within the time limitation above, we will offer a full refund. Refunds will be approved within this guarantee only under the circumstances below. If a purchase exceeds the product's specified money-back-guarantee period, then no refund will be given.
Acceptable Refund Circumstances
We do not accept the refund request or products exchange in the following cases:
Non-technical Circumstances
- A refund request for order exceeds its refund time limitation.
- Product fails to meet customer's need due to a lack of understanding by the customer, of the product description, product functions and compatibility requirements. It's highly recommended that every customer read the product description carefully and download the free trial version before purchasing the software, to avoid dissatisfaction or buying the wrong product.
- A refund request claiming the failure to receive the license code within several hours. Normally, after an order has been placed successfully, you will get an email with the license code and all the order info such as order number, licensed email, product name, etc. within 1 hour. However, the delivery of the registration email could be delayed because of Internet issue, email spam settings, email typo, etc. In this case, customer should visit the DumpMedia Support Center to retrieve the license code, DumpMedia support team will reply to you within 48 hours.
- Fail to register DumpMedia product due to improper operation. For example, activating the software that you have purchased with other product's license code; entering the license code in a wrong way or no Internet connection while registering.
- Purchase of a so-called "wrong" product, and have not exchanged it for the right product within the purchased product's guarantee period. DumpMedia will not refund the order, but we can provide a discount to purchase the correct product.
- Purchase of a wrong product, which has already been followed by purchasing the correct product from another company.
- A customer has purchased a similar product from a different provider/company and wishes to return the product for this reason.
- The product was not purchased from DumpMedia official website directly, in which case it is subject to the refund policies of the re-seller in question.
- A refund is requested due to credit card fraud or other unauthorized payment. If there is any suspicion of fraud or unauthorized payment, please contact the card issuer immediately.
- DumpMedia product price differences between different regions or price differences between DumpMedia and other companies.
- A customer has changed his/her mind after placing an order.
- A customer requires refund with no reasons after purchase.
Technical Circumstances
- Customer does not upgrade DumpMedia software, when an update is available.
- No technical issues found in the software.
- Customer requests a refund for technical issues, but refuses to cooperate with the DumpMedia support team to troubleshoot the problem by providing detail description and information regarding the issue, or customer refuses to try to apply the solutions provided by the DumpMedia support team.
How to Apply for a Refund
- Please send your refund request to our support email: support@dumpmedia.com.
- Refund will be processed within 3-5 working days.
- Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.
