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Why Is Spotify Not Working? 9 Quick Fixes Here

Written By Rosie

Last updated: 2024-08-30

2 min read

One of the most popular music streaming platforms after Apple Music and Tidal, there’s plenty to love about Spotify. With many exclusive content and additional features, Spotify is a valuable service, except when it’s not working.

Are you having trouble with Spotify not working? It’s a frustrating problem. Fortunately, we’ve compiled a list of the best troubleshooting steps to fix this issue you have encountered. Go through the checklist and try these solutions to resolve the problem.

Contents Guide Part 1. Why Is My Spotify Music Not Working? Part 2. How to Fix Spotify When It Is Not Working?Part 3. Bonus: Best Alternative to Play Spotify Without Any IssuePart 4. Conclusion

Part 1. Why Is My Spotify Music Not Working?

Why is Spotify not working suddenly? There are many reasons why the app might not work on your device. Some of the most common include:

When music stops on Spotify suddenly, this can be quite frustrating, especially when it involves your favorite tracks. Of course, there are other factors to cause this issue. No matter the reason why Spotify suddenly stops working, there are solutions you can try to get an uninterrupted experience back.

Part 2. How to Fix Spotify When It Is Not Working?

As we mentioned above, you can quickly find the reason why is Spotify not working suddenly. Do you want to get back to your music? In this part, we’ll show you what to do when the Spotify application is not responding.

Fix 1. Restart the Spotify App

It’s always best to start with the easy stuff, nothing is easier than shutting down the Spotify app and re-opening it. Oftentimes, an app like Spotify may not work, crash repeatedly, or work terribly slowly due to temporary glitches. Restarting the Spotify app can resolve various issues by clearing temporary glitches and refreshing the application. When the app is restarted, it reloads and re-establishes connections with the Spotify servers.

Fix 2. Check the Server Status of Spotify

Why is Spotify not working suddenly? It’s important to check the status of the service. In many cases, everything may be fine on your end because the problem actually lies with Spotify. To verify if Spotify is down, consult their official Twitter account (@SpotifyStatus) for service updates. You can also check the current status of Spotify on downdetector.com. If there is a problem with Spotify, it's best to wait until the issue is resolved on Spotify's end.

Spotify Server Status

Fix 3. Check Your Internet Connection

If you still can’t get Spotify to work, the next step is to see if you still have an internet connection. A good way to check is to open a web browser and other apps on your devices or try multiple. If all pages and apps fail to load, the issue is probably local, whether it is your device or router.

To run Spotify again, turn Wi-Fi off and on. If it fails to come back on, restart your router. Besides that, you can also switch on your mobile data if you are using mobile phone.

Check Your Internet Connection

Fix 4. Update the Spotify App

Why is Spotify not working suddenly? Sometimes you may find the Spotify application not responding because of a pending update. If you’re using an older version of the app, issues may occur due to bugs that newer updates can fix. If your mobile device or computer doesn’t update apps automatically, check whether Spotify needs an update.

Once the update completes, check whether the app responds.

Fix 5. Check the Firewall Settings

Allowing Spotify through your firewall settings ensures the application can establish the necessary connections without interruptions. Below, you’ll learn how to do this for Windows and Mac if you can't open Spotify on your computer.

On Windows

  1. From the Windows search bar, type Firewall & network protection and open the app from the search results.
  2. Select the Allow an app through firewall option > Change Settings.
  3. Locate Spotify in the list of apps and check the boxes for both Private and Public networks.
  4. Click the OK button to save your updated firewall settings.

Firewall Settings Spotify

On Mac

  1. Open System Preferences on your Mac and navigate to Network.
  2. Select the Firewall > Options.
  3. Scroll down to find Spotify in the list of applications and set it to Allow incoming connections.

Fix 6. Bypass Regional Restrictions

Spotify stops working because it is only available in certain regions. Spotify is available in most of Europe, as well as Africa, the Americas, Asia, and Oceania, with a total availability in 184 markets. If you live in a country that does not support Spotify or are traveling or working in such areas, you may not be able to run Spotify. In this case, you can use a VPN service to bypass the geo-restrictions and use Spotify. You can go with any decent service, free or paid that lets you overcome regional restrictions.

Fix 7. Delete Spotify Cache

Why is Spotify not working suddenly? Many users know that frequently, applications on your device, including Spotify, start working more slowly or crash because of old caches, broken service files, and low free disk space. Spotify stores recent music in your cache for quick access, but this can consume significant memory. You should periodically clean up caches or other junk files from Spotify to keep your system and app working smoothly and prevent possible issues.

Delete Spotify Cache

Fix 8. Close Other Applications

Having numerous apps open at once on your device might cause issues with the Spotify app. It can drain your device’s Random Access Memory (RAM), thus leaving no room for other processes like audio streaming. Since Spotify tends to use up a lot of storage space, needing more device memory can prevent it from loading or functioning properly. To get Spotify to run on your device again, simply close all background apps you’re not using.

Fix 9. Contact Support Team

Why is my Spotify still not working? If everything has failed, it’s time to contact Spotify Support. You can send a direct message to @SpotifyCares on Twitter or contact them through the SpotifyCares Facebook page. They may be able to better advise you on the next steps to take.

Part 3. Bonus: Best Alternative to Play Spotify Without Any Issue

If you are unable to open the Spotify app, the methods above can help you a lot. However, it may stop working again for some reason. Here, we've also offered you a trustworthy method to fix Spotify not working and keep your favorite music playable forever. What you need is just a reliable streaming music tool - DumpMedia Spotify Music Converter.

Due to Spotify's DRM protection, users can't play the downloads or stream music outside the Spotify app even if they are Spotify Premium users. Luckily, DumpMedia Spotify Music Converter provides the fastest and simplest function to help you remove DRM from Spotify with just a few clicks. This powerful and reliable music downloader can help you convert music from Spotify to MP3, M4A, WAV, AIFF, and FLAC. So you can extract Spotify tracks to any device for offline playback or backing up, and if the Spotify app stops working on your device, you can play them on other music players immediately.

🤩More Key Features of DumpMedia Spotify Music Converter:

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Now, let's get started and save your songs on other devices with the help of DumpMedia Spotify Music Converter, taking you away from any vexing playback issues with Spotify.

Step 1. When you have installed the DumpMedia Spotify Music Converter on your desktop, open the software and enter the home screen of the built-in Spotify Web Player. Now, sign in to your Spotify account. When you have signed in, drag your favorite music to the "+" button, then DumpMedia will add the playlists and process the conversion for you.

Add Spotify Music To DumpMedia

Step 2. Once you are satisfied with the songs that you have selected, you can now set your preferred output as well and you can choose which folder you can view your converted tracks.

Set The Output Format

Step 3. Finally, when the format and quality are both sets, you can directly click the "Convert All" button to download music to DRM-free file offline immediately. DumpMedia Spotify Music Converter will work with its 35X faster speed to process the music download quickly for you.

Convert Spotify To MP3

Part 4. Conclusion

We hope the information we’ve provided in this article will help you fix fix Spotify not working issue and prevent them from happening again in the future. We also want to remind you that, with DumpMedia Spotify Music Converter, you can effortlessly download songs on your local device for playing and keeping forever. The application provides a free trial, so you can try it right now.

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